Support

We typically reply within 1–2 business days.

How does the magic-link sign-in work?

When you enter your email, we send you a one-tap link. Open it on the same device and you're in — no password to remember. The link expires after about an hour for security.

My sign-in link didn't arrive.

Check your spam folder. If it's not there, wait a couple of minutes — some email providers add a short delay — then try again. Still nothing? Email us and we'll look into it.

How do I delete my account and all my data?

Open the app, tap your initials in the top-right to open Account, then Legacy contact, and scroll to Danger zone → Delete my account. Type DELETE to confirm. Your albums, audio recordings, and account are erased within seconds.

Why did the AI fail to find the photos on my album page?

The AI needs a clear, well-lit photo of the page. Try again with more light, less glare, and the album laid flat. If it still can't find them, you can continue anyway — the whole page is kept as one image and you can record a memory about it.

Does DocumenTreeMe work without internet?

You need internet to sign in, upload photos, and let the AI work. Playing back an album you've already opened works offline.

Who can see my albums?

Only you and the people you share the link with. Albums are private by default. See our privacy policy for detail.

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